Melissa Odabash
Replacing a costly 3PL with an in-house Fishbowl operation built for control, service and growth.
Melissa Odabash brought DataShip in to evaluate the systems, costs and operating processes behind its inventory and fulfillment model. The existing third-party logistics arrangement was taking approximately 20% from the operation while leaving the brand with limited day-to-day control. After assessing the requirements, DataShip selected Fishbowl as the operational core and designed the transition away from the 3PL.
We helped bring the warehouse operation in-house, then optimized the physical and digital workflows around it. That work covered receiving and put-away, inventory organization, location control, replenishment, pick-pack-ship processes, shipping visibility and the reports the team needed to manage purchasing and fulfillment. The result was more direct control over inventory and customer orders, less dependency on an expensive outside provider and a stronger operating foundation for the brand.
The improvement reached beyond the warehouse. Cleaner inventory information and more reliable shipping workflows gave customer service better answers, reduced the time spent chasing order status and helped the back office work from more consistent operational data. DataShip continued to support Fishbowl-connected applications, product-content workflows, reporting and day-to-day troubleshooting as the in-house model matured.
- Current-state systems and process evaluation
- Fishbowl selection and operating-model design
- 3PL exit and in-house warehouse transition
- Receiving, locations, replenishment and inventory controls
- Pick, pack, shipping and fulfillment workflows
- Custom Fishbowl applications and reporting
- Removed a high-cost outsourced operating dependency
- Gave the team direct control of inventory and fulfillment
- Improved warehouse organization and logistics
- Made shipping status easier to manage and communicate
- Strengthened customer-service and back-office visibility
- Created a scalable foundation for ongoing optimization
“DataShip has made a tremendous difference to our business. By helping us bring our warehouse and fulfillment operation in-house, they have reduced the cost and complexity of relying on an expensive 3PL, helped us ship orders faster and given our team much clearer control of inventory and daily warehouse activity. They took complicated logistics and made them understandable and manageable, while improving the information available to customer service and giving us better insight into our products, orders and customers. We are so grateful for DataShip and the practical, hands-on support they continue to provide.”
Melissa Odabash · Founder & CEO, Melissa Odabash
Architecture walkthrough, redacted application views, report samples, operating workflows and support history at the appropriate permission level.
The commercial figure, transformation narrative and testimonial are presented from the customer account supplied for this success story.